If you have accidentally purchased the wrong plan just contact our support team and we will immediately upgrade or downgrade you to the correct plan and if necessary refund the difference back to you.
From time to time we hear from our customers that they accidentally chose the wrong plan. Our order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. i.e. it displays 5.61 for the 2 year plan but is billed up front, thus charging you 134.64.
We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment.
Email us at billing@backupgenie.com or call us on:
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