I have paid but I’m still told to upgrade, why?
In some cases orders are held for additional verification. If your order is held you will not be granted full access to the...
I thought I paid 5.61, why have you charged me 134.64?
From time to time we hear this enquiry from our customers. The order form displays the equivalent monthly price then immediately...
How much does Backup Genie cost?
Backup Genie offers different plans depending on how much space is required.
We offer 2 year, 1 year, semi-annual and monthly...
What payment methods do you accept?
We accept Mastercard, Visa, American Express, Discover and Paypal. Unfortunately, we are unable to accept JCB, Diners Club,...
Can I have an invoice for my Backup Genie subscription?
You certainly can. When you first signed up for your Backup Genie subscription an invoice would have been emailed to the...
Why has my renewal price increased?
If you signed up on a discounted rate it will have been applicable for the first bill only, all future bills will be for...
Why do you keep charging my PayPal account?
If you have chosen to pay via PayPal, a PayPal subscription will be set up.
A PayPal subscription is a recurring payment...
I chose the wrong plan, can I change it?
If you have accidentally purchased the wrong plan just contact our support team and we will immediately upgrade or downgrade...
How do I update my credit card details?
Once logged into the 'Control Panel' on the web app, click 'My Account' on the top right corner. This takes you to the admin...