If you have received a charge from Backup Genie that is unrecognized, unauthorized or completely unfamiliar to you, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.

You can email us unrecognised@Backup Genie.com or, if you would prefer, can call us on:

UK - 0844 445 7031
EU - 0844 445 7031
US - 1-888-532-8221
AU - 1800 083 599
CA - 1-888-208-4977

Please note that discussing an unrecognized charge with us will result in a much quicker refund that raising an investigation through a card provider, we fully understand the distress an unrecognized charge can cause and our friendly staff are there to get the situation resolved. Last Update: 02/20/2013

To cancel your account please email our cancellation team at cancel@Backup Genie.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently. Last Update: 02/20/2013

From time to time we hear this enquiry from our customers. The order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily convert the account to monthly billing.

Please email billing@Backup Genie.com

The telephone team is able to provide help with billing, unrecognized charges and renewal enquiries and you can call them on:

UK - 0844 445 7031
EU - 0844 445 7031
US - 1-888-532-8221
AU - 1800 083 599
CA - 1-888-208-4977. Last Update: 05/13/2013

To uninstall Backup Genie please do the following:

Windows XP
From the Start menu, select Control Panel > Add/Remove Programs > Backup Genie. Click Uninstall. Backup Genie will be completely removed from your system.

Windows Vista and Windows 7
From the Start menu, select Control Panel > Programs and Features > Backup Genie. Click Uninstall/Change. Backup Genie will be completely removed from your system.

Mac OS X
Locate the Backup Genie icon in your Applications folder and then simply drag it to the Trash.

Linux
Open a terminal window and enter the following command and press enter:

$ sudo apt-get remove Backup Genie Last Update: 05/13/2013

From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.

The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries on UK - 0844 445 7031
EU - 0844 445 7031
US - 1-888-532-8221
AU - 1800 083 599
CA - 1-888-208-4977
or please contact billing@Backup Genie.com Last Update: 02/20/2013

If you wish to to be removed from email communication's with Backup Genie., Please add your email address to the end of this link and paste it into your browser: http://www.Backup Genie.com/unsubscribe?email=

Alternatively you can visit www.Backup Genie.com/optout Last Update: 05/13/2013