Backupgenie stores all data using Google Cloud Storage servers; the most comprehensive and reliable storage provider available on the internet.

Currently, data is stored in American and European data centers. For security reasons, Google do not disclose location information about their data centers.

Your data is replicated in multiple data centers that are geographically distributed for greater availability. Your data is also replicated within each data center. Last Update: 05/13/2013

Backupgenie takes the security and privacy of your data extremely seriously. All data is transferred using a 256 bit AES encryption and is stored on Google Cloud Storage servers; the most comprehensive and reliable storage provider available on the internet.

Currently, data is stored in American and European data centers only. For security reasons, Google do not disclose location information about their data centers.

Your data is replicated in multiple data centers that are geographically distributed for greater availability. Your data is also replicated within each data center. Last Update: 05/13/2013

If you have forgotten your password please visit our forgotten password page here: http://www.Backupgenie.com/forgotten-password

We will email you a unique link where you can enter in a new password.

If you are not able to locate your reset password email please check your SPAM and Junk folders before contacting us. Last Update: 02/20/2013

The majority of support enquiries we receive about this issue is the result of the bank displaying the authorisation on the statement, authorisations are part of normal bank processing and are automatically resolved by your bank. Authorizations are removed as soon as the actual charge is applied however some banks can take a couple of days to resolve them.

In most cases banks inform the customer about the authorisation with a visual hint, such as using 'pending' in the description. Authorizations ensure that there is enough money in your account before any funds are transferred.

If you suspect this is not the case please email unrecognized@Backupgenie.com Last Update: 02/20/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Backupgenie.com/account Last Update: 05/13/2013

Backupgenie is currently working on bringing this feature to it's customers.

Currently within the Control Panel there are options to either share entire folders or single files. Last Update: 02/20/2013

Backupgenie is currently in the final stage of becoming complaint, as our status stands it reads, in progress.

Backupgenie unfortunately does not hold any of the additional certifications however we are working on them one at a time. We will update this page with any new certifications as we are awarded them. Last Update: 02/20/2013

There are some dangers in using an external hard drive for backup which do not exist when using a cloud service:

- Just like a primary hard drive, external drives can and will one day fail

- Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage

- External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!

- External hard drives that don’t require an extra plug all drain laptop batteries, those that do need a plug socket are cumbersome to use on the move

- Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud

We maintain secure Google Cloud Storage data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it. Last Update: 04/30/2013

Once you have backed up files technically they will remain backed up forever. We do not delete files after a certain time or have any input on the up keep of your account, the only way files can be deleted is by yourself through the control panel. Last Update: 02/20/2013