Any files you have backed up from any of your devices can be restored to any other device you want. There are three ways to restore files:

1) On a desktop app, click the restore button – this will allow you to select where on your computer you would like the restore to go – here you can restore multiple or all files so it may take some time, depending on how much you have backed up. Files and folders will be restored in the exact same structure they were backed up in. You can install the app on any computer you wish and restore backed up files at no extra cost.

2) If you would like to restore an individual file or only a few– Login to your online account and click on “View my files” – Flick through your files and folders until you see the file(s) you wish to restore, simply hover over the file(s) and click download. This will allow you to select where you would like the file to be restored to, though you may find that it automatically goes into your “My Downloads” folder on your computer.

3) We also support FTP download of files and folders. If you have an FTP client (such as free app FileZilla) you can easily add your backup account and access your data.

FTP Host: ftp.Backup Genie.com
Port: 21
Username: Your account email address
Password: Your account password Last Update: 05/13/2013

Deleting a file on your computer has no effect whatsoever on the file that resides on the server. Once a file has been backed up it remains on the server unless you log in to delete it. Last Update: 02/20/2013

Backup Genie stores all data using Google Cloud Storage servers; the most comprehensive and reliable storage provider available on the internet.

Currently, data is stored in American and European data centers. For security reasons, Google do not disclose location information about their data centers.

Your data is replicated in multiple data centers that are geographically distributed for greater availability. Your data is also replicated within each data center. Last Update: 05/13/2013

Files and folders should show in exactly the same structure in the online file browser as they are on your computer.

You can view a video tutorial covering the basics of the file browser here: http://www.Backup Genie.com/help-center/question/237/file-browser

If files are missing this would mean they are yet to be backed up, it would be worth checking your backup settings to ensure no single setting is preventing the backup of some of your files. Last Update: 02/20/2013